Online Reviews

Very competent, friendly, and supportive staff except for the eye doctor herself. If given the opportunity, I would rate everything else five stars and the eye doctor two stars.The intake procedure for me (a new patient), insurance paperwork, medical-records retrieval, and preliminary eye exams and testing all went beautifully. Then an unidentified woman entered the room where I awaited the eye doctor and said she would be a few minutes.... okay? Any professional knows that making an assertive statement that may bear unwelcome news then adding okay? is following the statement by not one question but two: understood? approved? Pretending that there is only one question whereas the two real questions may have differing answers is applying psychological pressure to conform the one answer to the other and fosters cognitive dissonance, impatience, and irritation. I call it rude.Later, that woman identified herself as the ophthalmologist and gave me a fundoscopic examination, adding that there was an issue with my right eye that called for further diagnosis at another facility. Perfectly reasonable. But I asked about a home device for measuring intra-ocular pressure (I have glaucoma) because I wanted to use pupil-dilating drops if safe and with high eye pressure it is not safe. I explained my rationale: I have vitreous floaters and a neurologic condition that keeps my pupils inappropriately constricted so that the floaters are in focus. Dilated pupils force the floaters out of focus so I see better. Her demeanor as she said no (a fair response, and I believe true) was hostile, as if my asking questions different from those of the stereotype docile patient was worthy of suppression; there was no sympathy whatever for my wish to see better without looking past visible floaters.Her demeanor was unfortunate, and it has induced me to rate this practice with four stars not five. The rest of the staff was outstanding, so I wont rate it worse than four.

Great service - very friendly. Courteous and respectful of time. Resolved my issue.

Very Professional, knowledgeable and excellent customer service.

They did a professional job and took care of my eyes

Always professional answer any questions you may have. Also will tell you what is whats going on with you straight and forward to the point. In a positive way. Pam